VBA did not consistently comply with skills certification mandates for compensation and pension claims processors

The VA office of Inspector General conducted this review to determine how effectively VBA managers fulfilled the plan VA submitted to Congress for the Skills Certification program and related criteria.

The review team found that VBA did not meet the skills certification requirements outlined in the plan VA submitted to Congress in response to the 2012 and other related skills certification test criteria from fiscal year 2016 through fiscal year 2019.

Specifically, the team found that the Skills Certification Program did not regularly assess all appropriate staff; give all VBA staff managers individual training plans or provide training to those who failed the test; ensure all staff who failed a test took the next scheduled test; or take personnel actions against all staff and managers who failed consecutive tests after receiving remedial training as required.

Click link to read the 39 page PDF from the Department of Veterans Affairs-Office of Inspector General to read more on this review and what it means.

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5cf3245f-0939-445f-b52b-fe725232d2d2#pageNum=1

More Articles

The Importance of Documentation: Gathering Evidence for a PTSD VA Disability Claim

The Importance of Documentation: Gathering Evidence for a PTSD VA Disability Claim Post-traumatic stress disorder is one of the most common reasons veterans receive VA disability benefits. In 2022, 1,343,669 veterans were receiving benefits for service-connected PTSD....

How to Win Your PTSD Claim

How to Win Your PTSD Claim - Donnel Beckles, Managing VA Advocate, Veterans Help Group Donnel Beckles is a top Veterans Advocate, and a member of the National Organization for Veterans Advocates. Donnel is accredited to practice...

PTSD and Veterans: Understanding the 100% Disability Rating Requirements

PTSD and Veterans: Understanding the 100% Disability Rating Requirements Post-traumatic stress disorder is common among veterans, and many veterans receive veterans disability benefits for the condition. However, most are rated less than 100% disabled. The standard...

What Causes PTSD to be Triggered in Veterans?

In the past 15 years, the estimated number of veterans who have been diagnosed with PTSD currently numbers more than 500,000. As many as 60,000 of these veterans are Iraq and Afghanistan war veterans. Estimates show more than 20% to 30% of veterans...

FREE CASE EVALUATION 

"*" indicates required fields

Name*
Hidden
Hidden
This field is for validation purposes and should be left unchanged.