From Federal Times:
Concerned about inaccuracy on veterans disability claims, the Service Women’s Action Network (SWAN) proposes an overhaul of how claims workers are evaluated because the current work credit method “paradoxically prolongs the adjudication process by privileging speed over accuracy in initial claim discriminations.” The group recently offered a written statement to the House Veterans’ Affairs Committee on the emphasis on speed over accuracy on claims, adding:
By measuring employee productivity strictly by the number of cases processed, VA offers reviewers an incentive to take any shortcut necessary to clear their desks of pending claims.
The rate of inaccuracy on veterans disability claims, roughly 16 percent, concerns VA officials, but they worry that measuring employee performance solely on perfect accuracy would give no incentive for anyone to work hard. VA is working on new training methods to cut mistakes while also increasing processing speed.
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