Messages go unanswered by the Veterans Crisis Line

Almost 30% of the text messages sent to the Veterans Crisis Line go unanswered. This was discovered after a study done by the Government Accountability Office. They stated that 4 out of the 14 test text messages did not receive an answer. The VA stated responses for this could be, incompatibilities between device sending the texts and software the VA uses to process messages, software malfunctions that freeze the hotline’s text messaging, attempts to overload the system with a large number of text. Knowing this they also sent out a statement Monday that the will be working to improve the hotline. With the increase in veterans that have been using alternative modes such as text messaging the VA encourages Veterans to reach out to the Veterans Crisis line by calling 1-800-273-8255, using the online chat at VeteranscrisisLine.net/chat or by sending a text message to 838255. Full Article.

More Articles

Federal Court Addresses PTSD Stressors

A recent decision from the U.S. Court of Appeals for the Federal Circuit confirms that VA must apply a generous standard when evaluating the lay testimony of veterans suffering from PTSD concerning their combat experiences and PTSD stressors. Sanchez-Navarro v....

Permanent and Total VA Disability Ratings for PTSD

What is Post Traumatic Stress Disorder (PTSD)? Post-traumatic stress disorder (PTSD) is a mental health condition that develops in some people who have experienced a shocking, scary, or dangerous event. Symptoms of PTSD usually begin within three months of the...

Depression And Your VA Claim

Depression can negatively affect every aspect of your life: how you feel, think, sleep, function, and interact with others. According to the National Alliance on Mental Health Issues, about 14% of veterans suffer from depression. Depression is one of the most common...

Four Tips On How To Get The Highest PTSD Rating

If you have been fortunate enough to have been granted service connection for PTSD, then you have probably been given a disappointingly low rating.  This is a very common situation so you are not alone. The VA regularly underrates PTSD claims.  In the...

FREE CASE EVALUATION 

  • Hidden
  • Hidden
  • This field is for validation purposes and should be left unchanged.