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VA Disability Claim Backlog Increases Again

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Stack of Files - VA Claims BacklogAccording to VA officials, the VA disability claim backlog is now back over 100,000.

The backlog was supposed to improve after the VA implemented a paperless fix.  However, the backlog has gone from 76,000 claims in May of 2016, just before the program was implemented, up to the current level.

Officials from the VA were asked to explain how a program that was created to reduce backlog has resulted in an increase.  The VA’s Assistant Deputy Secretary for Field Operations National Work Queue tried to explain the problem away by saying that “this [new paperless program] is a relative new initiative.”  Willie C. Clark Sr., Deputy Undersecretary for Field Operations’s response was even more surprising.  He had the audacity to explain the problem away by saying that it creates improved efficiency and that as a result veterans “submit more claims.”  The VA has a long history of placing blame for backlogs on veterans instead of their own internal problems.

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