VBA did not consistently comply with skills certification mandates for compensation and pension claims processors

The VA office of Inspector General conducted this review to determine how effectively VBA managers fulfilled the plan VA submitted to Congress for the Skills Certification program and related criteria.

The review team found that VBA did not meet the skills certification requirements outlined in the plan VA submitted to Congress in response to the 2012 and other related skills certification test criteria from fiscal year 2016 through fiscal year 2019.

Specifically, the team found that the Skills Certification Program did not regularly assess all appropriate staff; give all VBA staff managers individual training plans or provide training to those who failed the test; ensure all staff who failed a test took the next scheduled test; or take personnel actions against all staff and managers who failed consecutive tests after receiving remedial training as required.

Click link to read the 39 page PDF from the Department of Veterans Affairs-Office of Inspector General to read more on this review and what it means.


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